Lync HA/DR Deep Dive Class in Norway

January 19-22 I am running a 4 day Lync High Availability and Disaster Recovery Deep Dive class in Oslo, Norway. The focus of the class is to get a deep understanding of the concepts and features of how a highly available Lync deployment works. I am running the class together with my colleague at Knowledge Factory, Morten Enger, to ensure that the hands on labs run smoothly and that the content have hight quality.

SLA

Here is an overview of the content we are focusing on. Each day starts with a deep dive in to how stuff works and then the rest of they day will be spent in the custom made lab setup.

  • Day 1 – SLA, Disaster recovery and high availability concepts deep dive and initial lab setup
  • Day 2 – Configure and experience the effects of Disaster Recovery hands-on labs
  • Day 3 – Configure High Availability using KEMP load balancers, SQL Server mirroring and redundant SIP Trunks hands-on labs
  • Day 4 – Experience the effects of High Availability during production and maintenance hands-on labs

The goal of the class is that attendees will experience how failover and disaster scenarios behave on server level and for end-users. After completing this class the students will be able to tune their own environment and decide how to best implement DR or HA for Lync environments.

All the content will be created in english and if we have english speaking students, the class will be delivered in english.

Sounds interesting? Sign up at Global Knowledge http://www.globalknowledge.no/kurs/microsoft/voice/gklyncic.html

 

Succeed with Lync, BYOD and WiFi

This fall I had the honour of talking at TechEd Barcelona and TechDays Sweden about how to Succeed with Lync, BYOD and WiFi. This is a topic I am quite passionate about since it affects end-user experience. I believe that this is THE key focus areas for a successful Lync deployment. There is a saying that we as consultant, technicians and System Integrators always succeed with implementing the technology, but that does not mean the business are succeeding.

The success factor of any deployment of technology is that the users are able to use it the way it was intended

Succeeding with devices and helping those devices connect to the network and do Lync with the quality that the Lync users expect is key. From now on WiFi is the primary carrier for Lync voice and conferencing, that’s why doing WiFi right is core to any Lync deployment. In my talks I had 5 elements of how to succeed with this

  • Understand Lync Mobile media flow
  • Make sure logon is simple
  • Do unmanaged devices correct
  • Optimize WiFi for Lync
  • Evaluate security and authentication

Download the TechDays Sweden ppt at SlideShare

Watch the Channel9 recording of the TechEd session

TechEdEU2014

Thoughts on UC: Skype for Business

Microsoft rebrands Lync to Skype for Business in its 2015 release. I think it is a good opportunity to implement the technology right with the end user and processes in focus.

About Thoughts on UC YouTube series

I want to share my ideas on what I considers to be the defining elements to a successful UC rollout.The goal is to get people thinking by highlighting important topics in and around UC deployment and adoption phases.

References

  • Introducing Skype for Business

  • Music from The Secession Music
    License obtained from YouTube monetized license

Lync 2013 Basic with gallery view and recording

The Lync 2013 Basic client just got epic with the October 2014 update it can do gallery view and recording. These where major features for not running the Basic client in production.

Basic

Gallery view and recording

If you are using advanced Enterprise Voice features like Response Groups, Manage Delegates, Call Pickup or Call Park then you need the full rich client that is part of Office 2013 Pro plus.

  • If you deploy Lync from Lync Online from the Business SKU you wont get the Lync client because it includes Office 2013 Business.
  • Basic is now feature rich enough to be a valid client for those types of users, since Lync Online does not have Enterprise Voice features.
  • This also applies to those customers that have an Open License of the Office suite and needs to roll out Lync
    • You can not combine Lync click to run provided by Office 365 with locally installed office from media
  • This means you can easily combine Office 2010, if you for some reason need it, with a Lync 2013 client without needing the Office 2013 License

Lync 2013 Basic features

Taking a closer look at the Client comparison tables for Lync 2013 clients is seems like it is quite outdated.

Notable features the Lync Basic client now can do is

  • Click to call (not new)
  • Transfer Calls (not new)
  • Manage call forwarding
  • Client-side recording of audio, video, application sharing, desktop sharing, and uploaded content
    • In conferences, tested ok
    • Could not verify in peer to peer call
  • Select preferred recording resolution
  • Users can use the gallery view to see all users’ video instead of only the active speaker’s in a video conversation that has more than two people.
  • Users can switch mode between gallery and speaker.
Call Forwarding setings

Call Forwarding setings

Download the clients

Remember to apply the October update
Microsoft Lync Basic 2013 (64 Bit)
Microsoft Lync Basic 2013 (32 Bit)

 

Thoughts on UC: Productivity

As an Information Worker I am passionate about productivity and finding techniques, equipment and devices that may make me more productive.

In this YouTube video I touch upon productivity from a personal perspective and business perspective

About Thoughts on UC YouTube series

I want to share mye ideas on what I  considers to be the defining elements to a successful UC rollout.The goal is to get people thinking by hightlighting important topics in and around UC deployment and adoption phases.

References

“Productivity, Chance Favors the Connected Mind”
-Steven Johnson

Speaking at TechEd Europe 2014

I am proud to announce that I am speaking at TechEd Europe 2014 in Barcelona! This is the third international talk I am doing this year and my previous talks where in Las Vegas at the Lync Conference 2014 and in Houston at TechEd North America.

This time I am talking about a very interesting topic around how to succeed with mobile devices and enterprise voice. As more and more organizations move to Lync and voice and adopting BYOD and mobile devices call quality may get a hit. I will talk about what you need to focus on and how to actually implement it. See you in one of Europe’s finest cities :)

teeu


Title:
Five Best Practices to Consider When Deploying Microsoft Lync 2013 for Mobile Clients with Enterprise Voice
Level: 300
Url (public): http://teeu2014.eventpoint.com/topic/list?keyword=hansen
Url (login): http://teeu2014.eventpoint.com/topic/details/OFC-B344
Session Code: OFC-B344
Time Slot: Thursday, October 30. 5:00 PM-6:15 PM
Room: Hall 8.0 Room F7
Abstract: When deploying Lync Mobile with Enterprise Voice, users expect to be able to complete calls as expected, roam around the building as they do when using cellular roaming, and have pristine quality to their calls as they do from their wired computer. Anything below those expectations would be a letdown, a failure, and Lync is always to blame, right? This session touches upon five best practices to consider when you want to reach those expectations and have a successful Enterprise Voice rollout with mobile Lync users in mind.

HashTags: #Lync #LyncMobile #BYOD #Productivity #GenMobile #GoodTimes #QoS #SDN