Using Lync like a LyncPRO – Is Jabra Evolve 80 the must have headset for all LyncPRO’s?

LyncGuruUsing Lync like a LyncPRO is a segment on The UC Architects podcast where I go through tools you as a LyncPRO may want to use to make your experience cooler, easier and you can showcase features to your peers. The tools are typically

- Applicable to the desktop client
– Community developed
– Have requirements outside just running Lync
– Use PowerShell and registry to apply settings

Using Lync like a LyncPRO – Is Jabra Evolve 80 the must have headset for all LyncPRO’s?

As a LyncPRO I want to have a headset at work which I can use when I need to deep dive, concentrate producing content and configuring environments listening to music and at the same time use it in my Lync calls and conferences. I was on the brink of buying one of those high-end gaming headsets. but then came Jabra Evolve 80. Is it the must have headset for all LyncPRO’s? My answer is, yes and let me show you why.

In my search I have tried

  • LifeChat LX-3000 which did not work well with Lync and did not sound good playing music
  • Logitech USB Headset Stereo H650e which is optimized for Lync and sounded OK for music, but not great
  • Plantronics C720-M,Blackwire stereo which is optimized for Lync and sounded even better with music, but still did not compare to the high end sound headsets I like to use
    • BlackWire also have a bluetooth component that can connect your mobile phone as well and when installing their software will set your Lync presence to in a call when in a call with your cellphone, great stuff
  • Jabra Evolve 80 that boasts that I can take control of my concentration zone

My experience with Jabra Evolve 80

Active Noise Cancellation

Active Noise Cancellation

Listen in button, which will turn off noise cancellation and what you are listening to, will not mute your mic

Listen in button, which will turn off noise cancellation and what you are listening to, will not mute your mic

Presence indicator showing when you are in a call or conference

Presence indicator showing when you are in a call or conference

Lync integrated controller where you also can manually control presence

Lync integrated controller where you also can manually control presence

Jack plug that lets you use it in a phone call, and go grab a coffee

Jack plug that lets you use it in a mobile phone call, and go grab a coffee

You can charge it with USB, I do not know how long it will last on battery

You can charge it with USB, I do not know how long it will last on battery

A really good microphone, the feedback has been very good from those listening

A really good microphone, the feedback has been very good from those listening

You can put the boom in an upward position to mute it, will not mute in Lync though, but works well

You can put the boom in an upward position to mute it, will not mute in Lync though, but works well

It is Optimized for Lync which means it will show up as a separate Lync device and the buttons on the controller works

It is Optimized for Lync which means it will show up as a separate Lync device and the buttons on the controller works

 

It lacks deep bass but has good tone quality and treble compared to my Bose noise cancel headset and Sony MBR bluetooth headset, which has the best headset quality I have ever heard

It lacks some deep bass but has good tone and treble and is my third choice compared to my Bose noise cancel headset and Sony MDR bluetooth headset, which by the way has the best sound quality in a headset I have ever heard. But none of the other two are Lync optimized

Comparing microphone noise cancel it does a good job of toning down external sounds, but is not as good as the Sennheiser Presence

Comparing microphone noise cancel it does a good job of toning down external sounds, but is not as good to remove noise as the Sennheiser Presence

A successful Lync device strategy gives happy users and happy users are more prouctive users they say :)

A successful Lync device strategy gives happy users and happy users are more prouctive they say :)

Conclusion

I think the Jabra Evolve 80 is a must have headset for those in need of a high-end music, concentration headset that also does Lync very well. I hope the next version will be bluetooth based :) BTW, I bought this headset myself and Jabra had nothing to do with this review

Lync 2013 Basic with gallery view and recording

The Lync 2013 Basic client just got epic with the October 2014 update it can do gallery view and recording. These where major features for not running the Basic client in production.

Basic

Gallery view and recording

If you are using advanced Enterprise Voice features like Response Groups, Manage Delegates, Call Pickup or Call Park then you need the full rich client that is part of Office 2013 Pro plus.

  • If you deploy Lync from Lync Online from the Business SKU you wont get the Lync client because it includes Office 2013 Business.
  • Basic is now feature rich enough to be a valid client for those types of users, since Lync Online does not have Enterprise Voice features.
  • This also applies to those customers that have an Open License of the Office suite and needs to roll out Lync
    • You can not combine Lync click to run provided by Office 365 with locally installed office from media
  • This means you can easily combine Office 2010, if you for some reason need it, with a Lync 2013 client without needing the Office 2013 License

Lync 2013 Basic features

Taking a closer look at the Client comparison tables for Lync 2013 clients is seems like it is quite outdated.

Notable features the Lync Basic client now can do is

  • Click to call (not new)
  • Transfer Calls (not new)
  • Manage call forwarding
  • Client-side recording of audio, video, application sharing, desktop sharing, and uploaded content
    • In conferences, tested ok
    • Could not verify in peer to peer call
  • Select preferred recording resolution
  • Users can use the gallery view to see all users’ video instead of only the active speaker’s in a video conversation that has more than two people.
  • Users can switch mode between gallery and speaker.
Call Forwarding setings

Call Forwarding setings

Download the clients

Remember to apply the October update
Microsoft Lync Basic 2013 (64 Bit)
Microsoft Lync Basic 2013 (32 Bit)

 

Thoughts on UC: Productivity

As an Information Worker I am passionate about productivity and finding techniques, equipment and devices that may make me more productive.

In this YouTube video I touch upon productivity from a personal perspective and business perspective

About Thoughts on UC YouTube series

I want to share mye ideas on what I  considers to be the defining elements to a successful UC rollout.The goal is to get people thinking by hightlighting important topics in and around UC deployment and adoption phases.

References

“Productivity, Chance Favors the Connected Mind”
-Steven Johnson

Speaking at TechEd Europe 2014

I am proud to announce that I am speaking at TechEd Europe 2014 in Barcelona! This is the third international talk I am doing this year and my previous talks where in Las Vegas at the Lync Conference 2014 and in Houston at TechEd North America.

This time I am talking about a very interesting topic around how to succeed with mobile devices and enterprise voice. As more and more organizations move to Lync and voice and adopting BYOD and mobile devices call quality may get a hit. I will talk about what you need to focus on and how to actually implement it. See you in one of Europe’s finest cities :)

teeu


Title:
Five Best Practices to Consider When Deploying Microsoft Lync 2013 for Mobile Clients with Enterprise Voice
Level: 300
Url (public): http://teeu2014.eventpoint.com/topic/list?keyword=hansen
Url (login): http://teeu2014.eventpoint.com/topic/details/OFC-B344
Session Code: OFC-B344
Time Slot: Thursday, October 30. 5:00 PM-6:15 PM
Room: TBA
Abstract: When deploying Lync Mobile with Enterprise Voice, users expect to be able to complete calls as expected, roam around the building as they do when using cellular roaming, and have pristine quality to their calls as they do from their wired computer. Anything below those expectations would be a letdown, a failure, and Lync is always to blame, right? This session touches upon five best practices to consider when you want to reach those expectations and have a successful Enterprise Voice rollout with mobile Lync users in mind.

HashTags: #Lync #LyncMobile #BYOD #Productivity #GenMobile #GoodTimes #QoS #SDN

Using Lync like a LyncPRO – Look good with the right device in each scenario!

LyncGuruUsing Lync like a LyncPRO is a segment on The UC Architects podcast where I go through tools you as a LyncPRO may want to use to make your experience cooler, easier and you can showcase features to your peers. The tools are typically

- Applicable to the desktop client
– Community developed
– Have requirements outside just running Lync
– Use PowerShell and registry to apply settings

Using Lync like a LyncPRO – Look good with the right device in each scenario!

This LyncPRO tips was featured on The UC Architects podcast Episode 41

As a Lync PRO I want to always succeed with my Lync communications, whether it is at home being productive, on my way to the office or in customer engagements. Here I want to share which devices I use, maybe you use different devices that may work better for you, if so, please share in the comment section or on twitter :)

Here is some of the scenarios I have devices for

  • Headset at the office
  • Headset at home
  • Headset when on the move
  • Conference device for project meetings
  • On the go, backup headset
  • Headset for podcast recordings

Headset at the office

Microsoft-LX-3000-LifeChat-Buy-Online-BigI want to enjoy listening to music and at the same time do Lync calls on my office headset. I work in an open landscape and being able to deep dive in to productivity work is important. Right now I use the LifeChat LX-3000. It is not Lync optimized and I am looking for another headset to replace this one, since the audio is not that good, very little treble, but bass is ok. The problem is that it is not that good in Lync calls, it shows up as a generic device and it is not my primary device if I plug it out and back in.

If you know a better usb based headset with great sound and can be an audio headset for Lync, let me know :) When recording for the UC Architects the tips for a headset of this sort was Plantronics Blackwire C325-M and Plantronics Blackwire C720-M. I will test them out and let you know how it worked.

Headset at home

logitech-wireless-headset-dual-h820erightAt home I use different headset for music and for Lync calls. The reason for this is that it must be wireless, because I like to walk around. At home I use Logitech Wireless Headset Dual H820e. Whats great about using a DECT headset is that I can walk around the entire house, like getting coffee, pick up a snack while still be in the Lync call. I am very happy with the headset and the sound quality for Lync calls are great.

“Logitech Dual H820e works great when you need to move around and still be in a #Lync call” Tweet this

Headset when on the move

mdYGFZfSka1ZfF4CH9ucm_gI am always on the move and need a headset that works both for Lync and my mobile phone., Here I have chosen JABRA MOTION™ UC MS. What I like most with this headset is that it turns off when I put the headset in the closed position, which means that it almost always have battery and it is not charged out in the morning because I forgot to turn it off when I got home from work. This is the single reason I still have this headset, all other bluetooth headsets I have almost always charged out and ended up not using them. Well done Jabra :)

I always have the USB dongle in my laptop so it is my fallback device for my Lync calls at work or at customer sites as well.

“Closing Jabra Motion UC bluetooth headset for Lync saves and extends battery lifetime” Tweet this

Conference device for project meetings

6703_plI work a lot in projects architecting and implementing Lync. When doing meetings with customers in meeting rooms we often need to add people to the meeting via Lync that did not have chance to be there in person. In these scenarios you need to have a speaker device. Here I use the old Jabra SPEAK™ 410 MS. It always works and it is a great way to show off why Lync projects must include devices for its success.

I have also tested and like the Logitech Mobile Speakerphone P710e and I think that Sennheiser Speakerphone SP 20 have a good approach to not make their latest speaker bluetooth enabled, but just include a jack plug for your phone for those ad-hoc talks when you need to call someone on the phone and there are more people in the room.

“SpeakerPhones are important for project meetings, proves that devices are key for #Lync success”  Tweet this

On the go, backup headset

JabraVoice2_499x280I need to have a backup headset for when I forget my bluetooth headset and I need a headset and not a speaker because I am in an open landscape at the customer site. Here I use the JABRA UC™ VOICE 250. It is small, wired and easy to fit in my bag so I always got it with me.

This one saved my vacation the other day. I was in Stockholm, my mobile was dead and my bluetooth headset was at home. I was coming from a Lync workshop so I had my computer with me. I booted it up, logged on the 4G with my built-in simcard (that’s why you should have built-in simcard, when your phone is dead) connected my Jabra UC Voice and called my wife, and coordinated where to meet. Literally saved my life! :)

“Jabra UC VOICE 250 is small, wired and easy to fit in bag, works fine as Lync backup device” Tweet this

Headset for podcast recordings

ic_lx6000v2_otherviews01The headset I use when recording for The UC Architects is LifeChat LX-6000
for Business. It works fine, good sound and my sound in the recording is good enough, have not received any complains so far.

Why using optimized for Lync headsets is important

Lync_OptimisedOptimized for Lync is important. it means that the device will show up as a dedicated device in your Lync client device list and all the buttons work like mute and volume. hitting mute will make you show up as muted in Lync and not just mute your headset. This is why the bluetooth headsets come with their own dongles and just pairing them with your built-in bluetooth connection is not a good solution. See the list of all headsets optimized for Lync

“Optimized for Lync headsets is key for a successful rollout, it means that buttons work with Lync” Tweet this

Using Lync like a LyncPRO – Look good in federated calls!

LyncGuruUsing Lync like a LyncPRO is a segment on The UC Architects podcast where I go through tools you as a LyncPRO may want to use to make your experience cooler, easier and you can showcase features to your peers. The tools are typically

- Applicable to the desktop client
– Community developed
– Have requirements outside just running Lync
– Use PowerShell and registry to apply settings

Using Lync like a LyncPRO – Look good in federated calls!

This LyncPRO tips was featured on The UC Architects podcast Episode 40

One of my favourite features with the Exchange 2013 integration is the high resolution photo option where you are able to get a crisp color rich photo in all internal Lync calls. There is one drawback though, the profile picture is not shared with federated contacts. In fact, the only way a federated contact can see your picture is if the following is true, if your federated contacts

  • have you in their existing Outlook contacts list, added your sip address and a picture
  • use the Outlook Social Connector to connect to Facebook and has merged that information with their Outlook Contact
  • have activated Outlook Social Connector, is connected with you on LinkedIn and you use your sip address as the primary email address in your LinkedIn profile

As you can see there is a lot of room for your federated contacts not seeing a picture of you when you are in a Lync call with them or they have a picture of you that is not so good for business relations. The resolution of the picture from the social connector is only 48×48 pixels and will get quite garbled when you are in a Lync call.

48x48 picture from AD and LinkedIn

48×48 picture from AD and LinkedIn

Why use the option to show a picture from a website

  • You are guaranteed to show up with a picture in your federated contact activities
    • in their contacts list
    • in Lync calls
  • Even though it will have a lower resolution for internal calls, it is totally worth it if you collaborate with federated contacts on a regular basis
200x200 shared from website

200×200 shared from website

How-To

  1. Create your profile picture with the dimensions 200×200 and make sure its below 30k in size
  2. Save your picture on a website that is not behind a username or password
  3. Click your picture in the Lync 2013 client
  4. Make sure you have the radio button to Show picture from a website
    • Don’t see this radio button? Check the prerequisites chapter
  5. Add the URL to your photo
  6. Click Connect to picture to save the setting
  7. Verify that your Lync profile picture is updated, should take less than 10 seconds
  8. You are now sharing your picture of choice to internal and federated contacts and looking good in meetings of any scenario

Some facts

  • In Lync 2010 the thumbnailPhoto attribute had the size of 48×48
  • in Lync 2013 you can integrate with Exchange 2013 and store the photos in
    • 48 pixels by 48 pixels, the size used for the Active Directory thumbnailPhoto attribute. If you upload a photo to Exchange 2013 Exchange will automatically create a 48 pixel by 48 pixel version of that photo and update the user’s thumbnailPhoto attribute. Note, however, that the reverse is not true: if you manually update the thumbnailPhoto attribute in Active Directory the photo in the user’s Exchange 2013 mailbox will not automatically be updated.
    • 96 pixels by 96 pixels, for use in Microsoft Outlook 2013 Web App, Microsoft Outlook 2013, Microsoft Lync Web App, and Lync 2013.
    • 648 pixels by 648 pixels for use in Lync 2013 and Microsoft Lync Web App.
  • In Lync 2010 and in Lync 2013 you also have the option to show a picture from a website
    • This url will be shared with federated contacts and you can therefore control the picture viewed by your federated contacts
    • Size is hardcoded to 200×200, smaller images will be upscaled and bigger pictures will be downsized
    • You can also use twitter and LinkedIn profile pictures directly if you have their url’s
      • I found them to have a lower quality than a directly linked jpg picture of a blog.
648x648 picture not that much different from the 200x200 picture

648×648 picture not that much different from the 200×200 picture

Prerequisites

  • Show picture from a website is only available when you are logged on to a Lync Server 2013 deployment
    • Lync Online does not have this option at the time of writing
  • It is not enabled by default on Lync Server 2013
  • To enable it, do the following in Lync Server Management Shell
    • $pe=New-CsClientPolicyEntry -Name EnablePresencePhotoOptions -Value True
    • $po=Get-CsClientPolicy
    • $po.PolicyEntry.Add($pe)
    • Set-CsClientPolicy -Instance $po
  • Make sure that the client policy assigned to your users have the DisplayPhoto AllPhotos

References

 

Using Lync like a LyncPRO – Use custom presence states!

LyncGuruUsing Lync like a LyncPRO is a segment on The UC Architects podcast where I go through tools you as a LyncPRO may want to use to make your experience cooler, easier and you can showcase features to your peers. The tools are typically

- Applicable to the desktop client
– Community developed
– Have requirements outside just running Lync
– Use PowerShell and registry to apply settings

Check out the other articles in this series: http://msunified.net/tag/lyncpro/
If you have a LyncPRO tips you want to share, head over to The UC Architects LinkedIn discussion for this topic, or leave a comment below

Using Lync like a LyncPRO – Use custom presence states!

Ok, this is a topic that has been around since the early days, where you can add more presence states than the predefined you find in your client today. Custom presence states lets you pimp your presence field with your own states that reflect how you feel and what you are doing. Lately things got a bit more awesome, here is why:

  • MVP Greig Sheridan has created a tool that lets you set presence states with shortcuts
  • Now this tool support custom presence states
  • I went and created a PowerShell script for automating the process of creating the xml file and correct registry settings
    • For those of you who do not have centrally deployed custom presence states
    • Or for those of you who want your own states

How-To

  1. Download the script and run it
  2. This will create the following custom presence states
    Custom

  3. After you have played with the new presence states you can download HIDnLync 2013
  4. It is easy to set up
  5. You can choose your own custom presence states and be able to change them with keyboard shortcuts
    Hidn
  6. I use it to tell my peers that I am in a mobile call or am teaching Lync in a class
  7. Got any useful presence states, share them in the comments field below :)

Session from TechEd North America 2014 is online

Recently I had the honor to speak at TechEd North America in Houston. I had a blast doing the session and I really want to thank those who attended my session. Some of the comments I got after the session makes it apparent that managing Phone numbers in Lync is becoming a challenge lots of organizations need to have a strategy for.

During the session I concluded with the following

  • Use the E.164 format for all numbers, even the phonenumber and mobilenumber attributes in AD
  • Use extensions, not for short-dialing, but for authentication
  • Excel does not scale one, two or three years in to the deployment, I show you the tools you can choose from
  • Use PowerShell automation and add it to existing user management routines
  • If you have a complex deployment, use third party tools that have more logic and statistics built-in
  • If you have a multivendor environment, try out UniMax 2nd Nature that can manage other vendors as well
  • All scripts and oneliners are available at http://lyncnumbers.net

View and download the video at Channel9

chan9

Here is some pictures from my experience

Fotor052084133

Using Lync like a LyncPRO – Disable Lync client pop-ups!

LyncGuruUsing Lync like a LyncPRO is a segment on The UC Architects podcast where I go through tools you as a LyncPRO may want to use to make your experience cooler, easier and you can showcase features to your peers. The tools are typically

- Applicable to the desktop client
– Community developed
– Have requirements outside just running Lync
– Use PowerShell and registry to apply settings

If you have a LyncPRO tips you want to share, head over to The UC Architects LinkedIn discussion for this topic, or leave a comment below

Using Lync like a LyncPRO – Disable Lync client pop-ups!

This LyncPRO tips was featured on The UC Architects podcast Episode 37

Have you ever rebuilt your PC and installed a fresh Lync client or use a customer Lync computer to validate features where you get these pop-ups welcoming you in to the meeting, notifying you that the meeting will continue after you leave the meeting? Well now MVP Greig Sheridan has created a PowerShell script that disables these pop-ups through registry for you. What the script does

  • .\Set-Lync2013ClientWarnings.ps1 expert
    • will disable all pop ups
  • .\Set-Lync2013ClientWarnings.ps1 default
    • will delete the registry entries so that you can demo the pop-ups or you want to live like a new user
  • Will control these scenarios
    • DSCLOSEVOICE”, “DSCLOSEVOICEVIDEO”, “DSCLOSELSCONF”, “DSLogoutCloseConversations”, “DSStartAppsharingNotification”, “DSAppsharingGrantControlNotification”, “DSAppsharingGrantControlToSpecificPersonNotification

popups

Totally recommend that you as a LyncPRO use this script to control your pop-up experience. Head over to Greig’s blog to download the script

My Lync and BYOD in a WIFI infrastructure LyncCast is now Online

Friday april 11th I did a talk over a Lync Cast arranged by Microsoft Norway about Lync and Bring Your Own Device (BYOD) in a wireless infrastructure in Norwegian.

Abstract: Bring Your Own Device (BYOD) er en trend IT avdelingen ikke alltid kan kontrollere. Tar man Lync med telefoni med i bildet så er det en del momenter man må tenke på, som hvilket nett skal «unmanaged devices» koble til, hvordan kan vi sikre tale kvaliteten og hvor enkelt er det å komme i gang for brukeren. Hvis du ønsker å lykkes med Lync i et trådløs nettverk, da er denne webcast for deg og din bedrift

View the video here: