Lync Server 2010 Troubleshooting Tips

Last updated: 24.10.2012

When deploying Lync Server 2010 you will most likely come across a lot of strange behaviour and stuff that don’t work as expected due to configuration errors or environmental issues. I will in this post try to collect the solutions and articles I find and update along the way, to have troubleshooting tips in one place. Please let me know if any good blog posts or articles that solve some specific problems is not listed here.

General Troubleshooting
Troubleshooting Lync may be a daunting task since there is a lot of elements that is involved in a deployment. Over the years troubleshooting OCS and Lync I have found a routine for eliminating problems. If you have deployed Lync Server and there is connectivity issues or some features not working I usually go about it in the following order:

If you have any tips of commands or tools not listed here, please let me know

Deployment Troubleshooting

Client Troubleshooting

Control Panel Troubleshooting:

Post Deployment

Also se the Lync Resource Kit Book chapter about Troubleshooting Basics: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8c64a1e1-f0b3-479c-a265-e480875c61d8&displaylang=en

12 thoughts on “Lync Server 2010 Troubleshooting Tips

  1. Remember to run both BPA, Management Shell and Command Prompt as Administrator – saves you the time of troubleshooting the “cannot open the database “xds”…” that I went though!

    Keep posting, excellent blog!

  2. Thanks for sharing, very useful!
    I had some problems last week with the control panel not starting up and i couldnt create new accounts. And at the same time people couldnt logon with their lync client externally (worked fine to logon internally). Dont know what happend but I downloaded the DigiCertUtil and ran it on both the frontend server and edge server and it found certificate errors. Luckely after pressing the fix it for me button in digicertutil, everything went back to normal. Might help someone that have the similar problems as i did.

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