On March 30, 2016 I am presenting at an Enterprise Connect webinar about Skype for Business and overcoming telephony migration challenges. I see that the challenge of doing phone numbers right are real both in larger Skype for Business environments and global mixed environments. I am looking forward to discussing the challenges with industry expert Kevin Kieller and the Unimax team on March 30. Make sure you register here
More and more organizations are complementing or replacing their legacy telecom and UC systems with Skype for Business. The challenge is phone number management in a mixed environment or in a Skype for Business only environment. For the past five years I have been working on phone number management within Lync and Skype for Business resulting in the latest iteration of my PowerShell script. I have also talked at Microsoft events such as Lync Conference, TechEd North America and Microsoft Ignite about the challenges and I see a real interest in the market on how to do number management effectively.
I had the great honour to talk about Skype for Business and the new voice features this year at Nordic Infrastructure Conference 2016 in Oslo Spectrum. The event seemed like a great success and I look forward to next year.
Abstract: Microsoft has released the Cloud PBX, PSTN conferencing and PSTN calling readily available in Office 365. This session looks at what it means, how to configure it and how to succeed with it including automating number administration.
Acano is one of the providers out there that closes the gap between video conferencing endpoints and Skype for Business that includes featuers such as integration with the Skype for Business meeting invite and enables application sharing accross platforms.
Acano has made available a REST api to configure Acano deployments further than just setting it up with the default configuration. My colleague Tom-Inge Larsen has made a PowerShell module so that you can use PowerShell to work with Acano deployments. This is great stuff! Now I can use my existing skill set coming from a Microsoft background to tune the Acano deployments I work with. In this example I want to change the branding of the meeting you are joining with custom welcome screen for SIP and Skype for Business clients
I love custom presence states. Being able to tell my peers what exactly I am doing is something I find valuable. You can be busy in so many ways, during workshops being available for short chats, but not phone calls. During Pomodoro sprints where I want to be unavailable, but tell everyone that I am focusing so please don’t call me.
I wanted to set this in my Skype for Business installed through Office 2016. Turns out that the registry settings has changed and the new path is
The Microsoft Call Quality Methodology (CQM) is a systematical approach to not only troubleshoot and fix problems in your Lync and Skype for Business infrastructure, but also establish a methodology that is used proactively maintain call quality over time in your deployment.
The information highlighted by CQM is generated from the lcsCDR and lcsQoE databases and is real actionable content when looking for call quality issues and performance.
Check out my video on why you should implement CQM in your deployment
CQM summed up in five bullet points
Server performance is the first thing you should look at using Key Health Indicators (KHI) collected over 14 days
New in the june 1 update is that you now can automatically import the counters in to an excel spreadsheet to get max and average values with thresholds
Sorting on the Burst Frequency for Sub-Optmial counters does a great job on highlighting underperfoming counters
The AudioMicGlitchRate helps to highlight endpoints that have performance issues even though they are using the correct hardware.
The Rate my Call feature introduced in Skype for Business is highlighted in the CQM report
This is great for getting actual feedback from users on how they experienced the call
The Call Quality Dashoard (CQD) introduced in Skype for Business Server highlights media stream quality and media paths in realtime
CQM is not something you do once, but a systematical approach over the entire lifespan of your deployment where you focus on
creating a baseline
prioritizing the most obvious and easiest fix first
fix one issue at a time and retest
maintain the solution over time as the deployment evolves
May 2015 I had the honor to talk at Microsoft Ignite in Chicago. That was great fun and 300 showed up at my session about how to save time by automating phone number management in Skype for Business Server. Before this talk I released a new scritp called Get-SfBNumbers.ps1 which you can download and find more information about at http://SfBNumbers.net. Look for more Enterprise Voice tips and scripts at that site, and I will in time blog about examples for how to use the script.
I had a great time attending Microsoft Ignite, lots of networking and I got to attend some great sessions with interesting content. We also did a live recording of The UC Architects podcast with Jamie Stark joining us. Check out some images at the bottom of this blogpost
I am proud to announce that I am speaking at Microsoft Ignite 2015 in Chicago! I am talking about often neglected, but very important topic, which is how operations should handle phone numbers in Skype for Business. You can find most of the tips, scripts and tools talked about in this session at http://skypenumbers.netContinue reading →