[tweetmeme source=”stalehansen” only_single=false]I am pleaced to announce that a OCS solution I designed and deployed is featured as an Official Microsoft Reference. It is an Enterprise Voice solution based on SIP-Trunk and delivers voice to 12 locations. We competed against a phone solution purely based on mobile phones with a netcentric call center solution. The customer wanted single number reach using the mobile phone as the only number and simple management.
With OCS we could deliver:
- PSTN delivered over SIP-Trunk using Telenor as vendor
- Mobile phone number as the only number shown when dialing from OCS
- Dual Fork when calling the mobile number
- Presence status delivered from mobile phone network directly integrated with OCS, without the use of the Communicator client
- Dial-in Conferencing
- Response Groups
- Attendant Console
The bonus was the full Unified Communications solution that was delivered with OCS, wich the other solution did not have, with presence, chat, video and collaboration across multiple locations.
The customer was very pleased with the solution and it works as intended. The article is in norwegian, but one thing to note is that the customer appreciate the simplicity of administering OCS as a telephony solution vs a regular PBX because it’s Microsoft, it’s based on AD and they can manage and update it themselves.
Check out the Official Microsoft Reference here: http://www.microsoft.no/msno/MSNO_CR/web/CompanyDetails.aspx?id=168